Events
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Events describe Customer actions. Events are composed of a Type, Action and additional metadata via fields on the event.
The Event Type is a categorical name associated with the event.
The Event Action is the activity a user did within that event type.
For example,
order and product are Event Types while purchase, return, add_to_cart, detail would be actions.Standard vs. Custom
Zaius has two types of events: Standard & Custom.
At minimum, events require an event type and an identifier to associate the event with a customer.
Standard Events
Standard Events are events that have a pre-defined event type/action and expected by Zaius to be accompanied with certain fields. The usage of these events makes the usage of Zaius simpler for common use cases.
Standard Use Case Events
For common events, based on use case (e.g. products, orders, ratings, surveys, loyalty, etc), refer to the appropriate use case documentation:
Standard Generic Events
Account Events
typeactionaccount
login
account
logout
account
register
account
update
Page View Events
typepagepageview
/products/12345
The Web SDK will automatically populate the
page field when event type is pageviewNavigation Events
typeactionsearch_termnavigation
search
cameras
navigation
sort
navigation
filter
Custom Events
Custom Events are events that you create the event type/action for and choose what fields to use and/or create.
Example
type
action
venue_name
venue
visited
TD Garden
To begin sending events to Zaius, refer to the specific documentation for your platform:
Active Events
This is only to be used for the rare case you have an event that is not triggered by a customer. Abuse of this functionality may result in a loss of data.
This is helpful for events like campaign sends, subscription and support ticket events generated by an agent where the customer wasn't the direct source of the event.
This field allows Zaius to determine if an event was active or not. If it's set to
true, then that is considered customer activity.
What this means is that the event will impact our calculation of Monthly Active Users (MAUs), it also allows us to exclude from certain engagement reporting like Customer Lifecycle when appropriate.Automatic Active Events
If the field is left blank, we'll set the value to
true by default, meaning the event will be assumed to be active.Field Display Name
Field Name
Field Type
Field Description
Is Active Event?
active_eventTrue / False
booleanIndicates whether this event should contribute to Monthly Active User (MAU) calculations. Is false if the event is not triggered directly by the customer, examples include campaign sends and support tickets being closed. If not set, will be set to “true”, making the event active.
Event Type
Action
customer_discovered
campaign
consent
reachability
list
email
any action not open or click
push
any action not open or click
Some events, are set to inactive by default (
active_event = false):This can be overridden by a developer if needed by including the field on the event payload.
Last modified 1mo ago